Returns & Refund Policy

CloudRest Furnishings Limited, your satisfaction is our top priority. If you are not completely happy with your sofa or furniture purchase, we offer a simple, transparent, and hassle-free return process for all our UK customers.

Sofa Returns & Exchanges

You may return or exchange your sofa within 7 to 10 days of delivery, provide the item meets the following conditions:

• In its original condition
• Unused, unopened, and untorn
• Free from damage, stains, or signs of wear

If your sofa does not meet these conditions, we reserve the right to decline the return request.

Return Shipping Costs

Please note that the customer is responsible for all return shipping costs, unless the item received is faulty, damaged, or incorrect. In such cases, CloudRest Furnishings Limited will cover the full return shipping cost.

How to Request a Return?

To initiate a return or exchange, please follow these steps:

1. Contact our customer service team within 7-10 days of delivery
2. Provide your order details and reason for return
3. Our team will guide you through the process to ensure a smooth and stress-free experience

📞 Phone: +44 7428716091
✉️ Email: cloudrestfurnishingslimited@gmail.com

Refunds

Once your returned item is received and inspected by our team, we will process your refund promptly. Please note:

• Refunds are issued to the original payment method only
• Processing time may take 5 to 7 working days depending on your bank or payment provider
• You will be notified via email once your refund has been processed

UK Delivery & Returns

CloudRest Furnishings Limited proudly serves customers across the United Kingdom including Birmingham, London, Manchester, Leeds, Bristol, and Cardiff.

We are committee to providing a reliable, professional, and customer-friendly delivery and returns service for all furniture orders across the UK.